Our Services

Our Human Factors Engineering (HFE) Services focus on ensuring compliance with critical industry standards such as AS 7470 for rail. We conduct thorough ergonomic and cognitive assessments to identify potential risks and areas for improvement in human performance. Our team ensures that all systems and operations meet regulatory requirements, thereby enhancing safety and operational efficiency. By adhering to these stringent standards and applying HFE best practices, we help organisations avoid penalties and ensure the smooth progression of their projects. Whether it's a large-scale complex project or a comprehensive system overhaul, our HFE services are designed to meet the highest standards of safety and performance. 

Key Benefits:

• Ensures regulatory compliance and enhanced system safety.
• Promotes improved user experience and human performance outcomes.
• Reduces risk of non-compliance penalties.
• Enhances operational efficiency and reliability.

Our Services:

• Long or short-term human engineering contracts on major engineering projects across a range of industries. 
• Providing human engineering expertise across the engineering lifecycle, from requirements development to verification and validation. 
• Post implementation reviews 
• Mentoring and coaching services to HFE professionals. 

Our Organisational Human Factors services are dedicated to improving the overall health and efficiency of your workplace. We focus on optimising organisational structures, processes, and culture to create a safe, productive, and satisfying work environment. This includes Human Factors Awareness Training to educate your staff on the principles of human factors and their importance in daily operations. We also offer tools to gather data and evidence, enabling managers to make informed, data-driven decisions about organisational changes and to conduct pulse-checks on the organisation’s health. By enhancing employee well-being and productivity, reducing turnover, and fostering a positive workplace culture, our services ensure that your organisation operates at its best. 

Key Benefits:

• Enhances employee productivity and satisfaction.
• Reduces turnover and retains skilled employees.
• Fosters a positive and efficient workplace environment.
• Increases awareness and understanding of human factors among staff, improving overall system design and interaction.
• Provides tools to gather data and evidence, enabling managers to make informed, data-driven organisational changes and conduct pulse-checks on their organisation’s health.

Our Services 

• Safety & Quality by Design - Enhance safety culture by designing and accounting for human behaviour. Move beyond a training approach to designing resilient safety and quality systems that make it easy for employees to do the right thing. 
• Incident Investigation - Using contemporaneous system level investigation frameworks, you can move beyond the 'blame and train' mindset to identify latent system factors that may be contributing to incidents. Recommendations are made using the hierarchy of controls aimed at eliminating or redesigning aspects of work to enhance safety and quality rather than administrative controls. 
• Employee Wellbeing and Engagement - Move beyond the tokenistic fruit basket and yoga session, to make work more meaningful and engaging for employees. Through the use of Good Work Design, companies can harness the full productivity of their workforce, by designing work practices that compliment human performance rather than work against it. 
• Good Work Design -harness the full productivity of their workforce, by designing work practices that compliment human performance rather than work against it. Good Work Design utilises evidence-based principles to increase the enjoyment of work, ultimately increasing productivity and workforce performance. 
• Safety Management Systems - Implementation or enhancement of your safety management system utilising human factors principles. Our approach uses human factors design to make it easy for employees to do the right thing and harder to do the wrong thing, adding resilience to your Safety Management Systems. 
• Error Minimisation - Human error is commonly associated with incidents and accidents. Human error is not a cause, more often than not it results from poorly designed systems. We can review safety critical tasks to identify potential sources of non-recoverable human error to design effective risk controls. 
• Policy Enhancement - Policies, procedures and guidelines are often written from a 'work as imagined perspective', which don't align with real world operations. We can help you to align your safety documents to 'work as done', helping your organisation identify vulnerabilities in its risk management approach. 
• Change Management - Ensure operational success of your organisational change initiative, whether it is a technological, cultural or workforce change. Appropriate management and design of change, will assist with adoption by users, identify potential hurdles and lead to less costly implementation. 
• Clinical Redesign - With extensive experience in clinical governance, safety & quality and clinical redesign, our experts can assist with all forms of clinical redesign to optimise patient and employee outcomes. 
• Human Factors Training - Whether you like to upskill in the use of human factors, or learn more about designing for human behaviour, we have a range of courses available to assist your needs. Enrol in one of our public sessions or enquire on an in-house visit to train select personnel in your organisation. 

Our Clinical Human Factors services are dedicated to  ransforming healthcare to enhance healthcare structures, processes, and culture to improve clinical efficiency, patient outcomes, and clinician well-being and safety. Our approach fosters safer and more sustainable healthcare practices.  

Our Services 

• Work System Design - Re/design the work and flow of healthcare services to optimise patient outcomes and employee safety and wellbeing.  
• Incident Investigation -  Utilise advanced incident investigation methods, such as SEIPS (Systems Engineering Initiative for Patient Safety), AcciMap, and CAST (Causal Analysis based on Systems Theory), to move beyond surface-level symptoms and address systemic issues within complex healthcare organisations. 
• Organisational Learning and Safety Culture - Deepen your understanding of the systemic challenges facing your organisation. By applying system-level human factors methods, you can uncover and address the hidden complexities within your organisation. 
• Clinician Wellbeing - Address clinician stress and burnout, which directly impacts the delivery of safe, high-quality care. Through Good Work Design principles, redesign work processes to promote employee well-being. 
• Physical Environment Evaluation - Assess and optimise your physical layouts and designs using the latest digital technology to ensure the safety and efficiency of both patients and employees in existing or proposed clinical environments. 
• AI & Technology Design, Implementation and Integration - Integrate human-centered design principles into your technological advancements. Apply change and risk management strategies to identify and mitigate emergent risks associated with implementation. 
• Human Error Prevention & Recovery - Analyse complex processes and procedures to identify potential sources of non-recoverable human error. By understanding these sources, safety nets can be incorporated to prevent errors from leading to catastrophic outcomes. 
• Clinical Redesign - With extensive experience in clinical governance, safety & quality and clinical redesign, our experts can assist with all forms of clinical redesign to optimise patient and employee outcomes. 

Human Factors Coaching and Mentoring Program

Our coaching and mentoring program equips your healthcare organisation to build in-house human factors expertise. We believe all clinical governance professionals should be well-versed in human factors principles to enhance their daily practice. 

The program offers educational packages, one-on-one or group mentoring, quarterly safety and quality events, access to the Human Factors toolkit, and networking opportunities with like-minded organisations. 

Enhanced Productivity: Optimising human-system interactions leads to more efficient and productive operations. When employees can work comfortably and effectively, their performance and job satisfaction increase.

Cost Savings: By improving system design and ergonomics, we help you avoid costs associated with injuries, errors, and inefficiencies. This includes reducing the need for rehiring, retraining, and minimising downtime.

Compliance and Standards: We ensure your projects meet crucial HFE industry standards like AS 7470. This not only helps you avoid regulatory penalties but also enhances the safety and reliability of your systems.

Retaining Talent: A well-designed work environment helps you retain skilled employees, reducing turnover and maintaining a strong, experienced workforce.

Innovative Solutions: Our cutting-edge digital tools and methodologies keep you ahead of the curve, ensuring your systems are optimised for current and future demands.